If you have an issue with the received order i.e faulty, damaged, or missing parts, please contact our customer service team who will work with the retailer of the goods to sort out the issue as promptly as possible for you. Method of returning (i.e. via post or in-store) will differ depending on the merchant, once requested we will advise on the best method of returning the item. To request a resolution or a refund from the retailer through Lasoo simply contact us here and include the following information:
- Invoice Number
- Product Name
- Quantity of products to return
- Refund reason
Please also provide the below if the refund reason is due to missing parts, incorrect, damaged, or faulty product.
- Photo of the assembly manual (if available) with the missing part circled
- Photos or video of the faulty/damaged area on the product
- Photos of the inner and outer packaging of the product
Alternatively you can call our customer support centre on 02 9161 1593 to lodge a refund request for you which we will pass onto the merchant you purchased from to approve or decline. Once a retailer has approved a refund request and received the returned item, we will process your refund via the same payment method you used to pay your order it i.e. Visa, Mastercard Paypal etc. Please allow 3 – 7 business days after the refund request is approved and you will receive an email notification to notify you that your refund has been processed.