Please check tracking details first and see if there are any tracking updates. In some cases, you can contact the shipping carrier directly to get an answer. If there are no updates on the tracking information, then you can contact our customer service team here with the order and tracking details so we can investigate where it is.
For partial order delivery, if you purchased from multiple sellers then your order will be sent separately and you will get different shipping emails with the tracking details for each item you purchased. In some instances your order may have been shipped in multiple boxes and the carrier could deliver them on different days. In this case please wait one day for the missing boxes and if it doesn’t arrive you can contact our customer service team here with the order and tracking details so we can investigate.