We offer free - yes, free! - next-day delivery to most Australian metropolitan areas, as well as selected regional centres. To see whether free, next-day delivery is available in your area, type your postcode in the field at the top of our website.
Next-day delivery
In metropolitan areas, we can do free, next business day delivery, provided you complete your order prior to your state's cut-off time below. If you order on a Saturday or Sunday, the earliest we can deliver is the following Tuesday.
Next-day delivery order cut-off times:
| State | Next-Day Delivery Cut-Off Time |
| NSW & ACT | Midnight AEST |
| VIC | Midnight AEST |
| QLD | Midnight QLD Time |
| SA | Midnight ACST |
| WA | Midnight AWST |
Delivery time
We usually deliver during business hours, but sometimes it’s as early as 6:30am or as late as 7pm. Your driver will contact you the morning of your delivery to provide you with a 2-hour delivery window, and again approximately 30 minutes before they arrive. Unless you’re one of the first deliveries of the day, in which case they’ll contact you as they’re leaving the warehouse, giving you as much notice as possible.
Street address only for delivery We're not able to deliver to PO (Post Office) Boxes or to transport/freight companies. We require your full street address, and require you to be available to take delivery.
Delivery delays
If there are any delays or other problems at all with your order - whether it’s at our end or the manufacturer’s - we’ll get in touch with you as soon as possible.
Need to change your delivery date or details?
If you need to change your delivery date or address, please contact our Customer Service Team on 1300 000 500 at least 48 hours before the scheduled delivery date.
What happens if you’re not home to accept delivery?
If you're not home to accept delivery, we'll leave a calling card so you can organise another delivery day.
Free Connection*
In areas where we offer free delivery by our own trucks, we can also connect and install the following appliances free of charge:
- Fridges - excluding specialised plumbing services
- Washing machines and washer-dryers - excluding washing machine pedestals and anti-flood devices
- Dryers - excluding dryers that require wall-mounting, stacking kits or additional plumbing
- Microwaves - excluding trim kits
Free Removal*
Disposal and removal of old appliances In metropolitan areas and selected regional centres where we deliver with our own trucks, you can also request that we remove your old appliance for recycling - simply select the Removal option in the shopping cart during checkout when ordering. Note that the old appliances being removed must be similar to the new appliance being delivered, and it must be fully disconnected from any power, water or gas supplies (gas disconnections must be performed by a licensed plumber) prior to our arrival. If you are having your new appliance connected by one of our qualified installers, they will disconnect your old appliance for you at the time of installation.
Returns policy When you purchase from Appliances Online, you are entitled to a replacement or refund if your product is faulty or damaged, as per Australian Consumer Law. We recommend you thoroughly inspect it as soon as you receive it, and contact us on 1300 000 500 if you notice any damage.